Reconstruction Coordinator
Marietta
Future Opening: Reconstruction Coordinator
Full Time • Marietta
Replies within 24 hours
Benefits:
- 401(k)
- Company parties
- Dental insurance
- Free uniforms
- Paid time off
- Vision insurance
- Wellness resources
The Reconstruction Coordinator serves as the bridge between the customer and the reconstruction team. This role visits active contents and mitigation jobs to meet with customers, discuss their reconstruction (rebuild) options, and assess whether the project is a good fit for the company. The Reconstruction Coordinator does not sell or close reconstruction work -instead, they qualify customers, review the scope of potential jobs, and relay accurate customer and project information back to the team to move the customer into the next step of the process. Success in this role is measured by the quality of qualified opportunities passed forward and the strength of the customer relationship at handoff.
Key Responsibilities:
Visit active contents, packout, and mitigation job sites to meet with customers and discuss their reconstruction options.
Review and assess the scope of potential reconstruction work and accurately relay to project directors.
Qualify customers for the next step in the reconstruction process -acting as the bridge between mitigation and the reconstruction team rather than closing the sale.
Explain the reconstruction process at a high level so customers understand what to expect and feel confident moving forward.
Gather, document, and relay accurate customer information, project details, and scope notes to the reconstruction team for follow-up.
Build trust and rapport with customers so they feel comfortable continuing with the company through the rebuild phase.
Identify and flag strong reconstruction opportunities on active jobs and communicate them promptly to the team.
Coordinate with mitigation crews and Project Managers to ensure a smooth, well-documented handoff of qualified customers.
Maintain timely, accurate records of site visits, customer conversations, and qualified leads in the company CRM.
Represent the company professionally and uphold a high standard of customer service at every interaction.
Qualifications:
Key Responsibilities:
Visit active contents, packout, and mitigation job sites to meet with customers and discuss their reconstruction options.
Review and assess the scope of potential reconstruction work and accurately relay to project directors.
Qualify customers for the next step in the reconstruction process -acting as the bridge between mitigation and the reconstruction team rather than closing the sale.
Explain the reconstruction process at a high level so customers understand what to expect and feel confident moving forward.
Gather, document, and relay accurate customer information, project details, and scope notes to the reconstruction team for follow-up.
Build trust and rapport with customers so they feel comfortable continuing with the company through the rebuild phase.
Identify and flag strong reconstruction opportunities on active jobs and communicate them promptly to the team.
Coordinate with mitigation crews and Project Managers to ensure a smooth, well-documented handoff of qualified customers.
Maintain timely, accurate records of site visits, customer conversations, and qualified leads in the company CRM.
Represent the company professionally and uphold a high standard of customer service at every interaction.
Qualifications:
- Customer service or customer-facing experience required; background in restoration, construction, or reconstruction strongly preferred.
- Excellent communication and interpersonal skills, with the ability to explain the reconstruction process in plain, easy-to-understand terms.
- Strong judgment for assessing job scope and identifying good-fit opportunities.
- Self-motivated and organized, with strong follow-up discipline and the ability to manage multiple site visits independently.
- Comfortable with field work, including accessing active job sites, attics, crawlspaces, and other inspection areas; able to lift up to 50 lbs.
- Proficiency with tablets, phones, and basic software for documentation and CRM entry.
- Valid driver's license with a clean driving record required
- Reliable vehicle required, mileage reimbursed
Compensation: $35,000.00 - $50,000.00 per year
ABOUT ALL DRY SERVICES
What to Know About Our Restoration Company
When it comes to restoring your home or business after a disaster, it can be overwhelming to choose the right company among so many options. But at All Dry Services, we make the choice easy. With our prompt, reliable, and guaranteed services, we are the go-to restoration company for countless property owners across the country!
Founded in 2014, All Dry Services set out with the goal of helping homeowners and business owners navigate through the challenging times following a disaster. Our mission was clear – to clean up and restore homes and businesses to their original glory, providing peace of mind in the aftermath of emergencies, disasters, or accidents.
This commitment to service, our expansive network of franchises, and our dedication to constantly improving our services have made us one of the leading restoration companies in the industry today. We are proud to say that we now serve communities across 38 states, with over 100 locations!
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